Terms & Conditions
We at ZoLu Hydroponics understand customers concerns over online privacy. ZoLu Hydroponics does not store credit card information for any reason. We also do no share your data with any organization or person. Our website is PCI compliant and our website has a SSL certificate. You can shop with ZoLu Hydroponics with peace of mind. We also ship all orders in black plastic wrap to ensure discretion and privacy with regards to what you purchase with us. Stay safe and deal with the pros are ZoLu Hydroponics
We strive to be competitive in our market. Our advertised prices are marked as MSRP however we do have sales and can on a case to case basis lower pricing to match our competitors advertised prices for the same products. We can also give you a deal for bulk and larger purchases. Feel free to contact us to make a deal, email us at firstname.lastname@example.org or call 506-252-8102
We accept Visa, Master Card, Amex & Discover credit card as well as Interac Email transfers, bank deposits & in store purchases,
WARRANTY AND RETURNS
All our products come with standard manufacturers warranties. If you have issues with a product you purchased from ZoLu Hydroponics please contact info@zoluhydroponics with your name, telephone number, email, the product you purchased, the issue you are having with it and a copy of your bill of sale. ZoLu Hydroponics will then send the defective product to the manufacturer for evaluation. If the manufacturer determines the product qualifies under warranty we will then replace the item. This process may take up to 60 days. If the manufacturer determines the product is defective due to use abuse there will be no replacement unit. Also, we are not responsible for damaged product from shipping however we will work on your behalf with the shipping company to find a suitable solution to your problem. Items that do not clearly state the length of the warranty will be a 30 days warranty only.
Extended warranties can be purchased from ZoLu Hydroponics and will ensure you are insured for a much longer period than the manufacturers warranty. Fees for extended warranties varie based on the product value. Please contact us for more details on our Extended Warranty Program.
From time to time we offer free shipping as a promotion. Free shipping is only available to mainland Canada. Nunavut, NWT, Labrdor, NFLD and Yukon are excluded from any free shipping promotions we may have.
Hydroponic gardening comes with risks. ZoLu Hydroponics cannot and will not be held responsible for any unfortunate occurances that may result from using interior gardening equipment. Grow lights can be a fire hazard and can cause bodily harm if not used properly. Hydroponics systems are also a risk if not assembled properly they can leak causing damage to your grow room. Our legal liabilities are non existent with regards to your use of products purchased from ZoLu Hydroponics.