Shipping & Returns
ZoLu Hydroponics Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We Ship to Canada and the USA. We only ship bulk orders internationally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We use Canada Post or for Canadian customers and USPS for American customers.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Often we can provide a less expensive shipping quote by phone, do not hesitate to contact us for a manual shipping quote.
Our free shipping policy includes Canada wide shipping, ground through Canada Post. You have the option to purchase faster delivery. We cannot provide free shipping to NWT, Nunavut & Yukon.
Our free shipping policy does not include orders purchased by and being shipped to American customers
Some products are not available for free shipping even if the minimum purchase amount has been reached. Example of products that are not included in free shipping would be bulk or pallet orders, large humidifiers, some leaf trimmer models and some larger nutrient containers. We will however work towards giving you a deal on the items that do not qualify for free shipping by paying 50% of the shipping on those specific items.